People as a competitive tool

The company is management is structructured in such a way that when sales are going up there are extra bonuses achieved or there is a topup on their salaries, this in a long way accounted for their great customer care during sales or market. There was a time i went and bought a bar soap to wash my clothes, upon buying i detected the soap was a little dirty may be due to the package or loading in the van, the sort of respect they treated me made me like their service. I think the use of more sales more bonuses is helping their the way the treat customers.